Changes to waste services due to COVID-19 (coronavirus)

Service Update - Updated 20/01/2021

Food Waste

The food recycling collection service is operating normally.

Garden Waste

The garden waste collection service is operating normally.

We are accepting payments for renewals and new subscribers to the service.

Recycling (mixed and paper & card)

The recycling service is operating normally.

General rubbish

The general rubbish service is operating normally.

Medical Waste (including COVID-19 waste)

Sharps and sack collections are occurring as business as usual for residents who already have this service set up. Customers should request collections as they usually do (sharps only).

Schools who are conducting lateral flow testing should dispose of tests in their general rubbish bins. Please double bag all tests before disposal.

For information on how to dispose of waste from possible cases of COVID-19 and cleaning of areas where possible cases have been (such as disposable cloths and used tissues), visit: COVID-19 waste

Bulky waste

The bulky waste collection service is operating normally, however, slots for collections are limited. Bookings can now be made online or by calling customer service on  01494 586550.

Following government guidelines on social distancing, our crews will only collect items from the edge of your property boundary. We will not enter any property to collect items. We will not assist in moving items. To protect our crews, please do not book this service if any persons in your household have diagnosed or suspected Covid-19 symptoms.

For more information visit: Bulky waste

Household Recycling Centres (HRCs)

Please visit the Household recycling centres page for more information and read the guidance before visiting.

Bin deliveries

The bin delivery service is operating normally.

Fly tip removal

We are currently prioritising the removal of fly tips that are imminently dangerous to life or health. The removal of non-urgent fly tips is likely to be delayed.