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Customer Services feedback

Buckinghamshire Council welcomes feedback from our customers.

Feedback, Compliments and Complaints Policy


This document explains how we record and act upon this feedback, listening to the experiences of our customers - positive or negative - to make improvements in services.

This policy deals with compliments, complaints and suggestions for improvement. It does not cover social care complaints for children's or adults services, because there are separate legal processes for dealing with those complaints.

Complaint form

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