Search site
Chiltern District Council
Search site

Missed bin collection

iCM Form
  1. If you think your bin has not been collected you can report it here.

    Please wait until 4pm on the day of collection. Reports should be made within 2 working days.

    Before reporting a missed collection, please check that:
    • · Paper and cardboard was placed in your paper box, not inside your blue recycling bin
    • · Your recycling is not wrapped in plastic bags or bin liners
    • · The correct container was placed at the edge of your property boundary before 7am
    • · There are no scheduled service changes, including bank holidays
    • · A label has not been attached to the bin explaining why it was not collected

    If your bin or bag was presented correctly, we apologise for the missed collection. Please report it now.
  2. *Questions marked with an asterisk are mandatory
  3. Contact details
    1. Providing your contact details means we can follow up on the problem if needed. Please note, if you do not provide correct contact details we may not be able to fix the problem reported.
    2. We may need to confirm the details you have provided, how would you prefer to be contacted?
  4. Address details
  5. What has not been collected? *
  6. Please tick the box below if you would like to be contacted electronically about future service changes or updates
  7. Our contractor is unable to return to missed collections of batteries or textiles.
    Please present these on your next scheduled recycling collection day.